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IN-STORE PICK-UP ONLY

At Chronos Games & Gifts, we’re delighted to offer you a convenient shopping experience with in-store pick-up for all products ordered through our website. Please review the following information regarding shipping and payment:

IN-STORE PICK UP

  • All products purchased through our website are available for in-store pick-up only.
  • After placing your order, you will receive an order confirmation via email. This confirmation will include the details of your purchase and pick-up instructions.

SHIPPING & INTERNATIONAL SHIPPING

We do not offer shipping or international shipping at this time.

PAYMENT METHODS

We accept various payment methods for online orders, including credit cards, debit cards, and other secure online payment options.

Please refer to our Payment Methods page for a complete list of accepted payment options.

PROCESSING TIME

Once your order is placed and payment is confirmed, our team will prepare your items for pick-up.

You will be notified via email or phone when your order is ready.

PICK-UP LOCATION

Please visit our physical store at the following address for order pick-up:

Chronos Games & Gifts
13227 SW Canyon Rd. Ste A
Beaverton, Oregon, United States

Email: [contact@chronosgg.com]
Phone: [(971) 238-6260]

Our friendly staff will be ready to assist you in collecting your order during our regular business hours.

IDENTIFICATION REQUIRED

For security purposes and to ensure that you receive the correct order, we may require proof of identity and a copy of your order confirmation email when you arrive for pick-up. Please have these documents ready.

Valid forms of identification are:

  • U.S. passport or U.S. passport card
  • U.S. birth certificate issued by a state or local government
  • Certificate of Citizenship
  • Certificate of Naturalization
  • Consular Report of Birth Abroad
  • Permanent Resident Card
  • Employment Authorization Card
  • Foreign Passport with unexpired visa and valid I-94 issued by DHS

HOW DO I CHECK MY ORDER STATUS?

Upon placing an order with Chronos Games & Gifts, we will send you an order confirmation email. This email will typically arrive shortly after you’ve completed your purchase and will include important details regarding your order.

In the event that you do not receive your order confirmation email within 2 days of making your purchase, we kindly request that you take the following steps:

  1. Contact Us: Please reach out to our team at orders@chronosgg.com. When contacting us, include your full name and any available order number information. If you don’t have your order number, provide as much detail as possible regarding the items you ordered.
  2. Our Assistance: Our team will promptly investigate the matter for you. We understand that sometimes technical issues can occur, and we are here to assist you in resolving them.

RETURNS, EXCHANGE, AND DAMAGE

Returns and Exchanges: We do not accept returns or exchanges for any product purchased through our website

Damaged Products:

In the unlikely event that you receive a damaged product, we are here to assist you. To initiate the process, please follow these steps:

  1. Contact Us Promptly: Notify us of any damage within 24-hours of picking up the product.
  2. Provide Proof of Damage: To help us expedite the resolution, please provide clear pictures and proof of the damaged product. This may include photographs clearly showing the damage and any relevant details.
  3. Our Assessment: Once we receive your notification and proof of damage, our team will assess the situation promptly.
  4. Exchange: If the damage is verified and falls within our policy guidelines, we will initiate the exchange process. You will receive instructions on how to proceed.

Please be aware that any claims of damage made after 24 hours from the pick-up of the product may not be eligible for exchange.

CANCELLATION

If you wish to cancel your order, please notify us within 24 hours of placing your order.

Orders that have already been prepared for pick-up are not eligible for cancellation and is subject to our cancellation policy.

Contact Information

If you have any further questions or concerns about our in-store pick-up process, payment methods, or any other aspect of your order, please feel free to contact us at:

Chronos Games & Gifts
13227 SW Canyon Rd. Suite A
Beaverton, Oregon, United States

Email: [contact@chronosgg.com]
Phone: [(971) 238-6260]

This Shipping and Payment Information Policy outlines the key details regarding order pick-up and payment methods for purchases made through our website. If you have any questions or require assistance, please do not hesitate to reach out to us.

Thank you for choosing Chronos Games & Gifts!

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